Contact Info

Would you like to know more about our actions in Belgium and abroad? You can consult our Q&A which provides answers to the most frequently asked questions. If you still have a question, do not hesitate to contact us. Use this form and please do not send e-mails to multiple addresses.

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FAQ

I need help in Belgium.

Our team of experienced social workers welcomes you to our offices in Brussels. They can provide psychosocial and administrative support in the areas of social rights (CPAS/OCMW, child support, etc.), the rights of foreigners (family reunification, voluntary return, etc.), as well as interactions with any public administration. If you are in a precarious situation, as an international student or an unaccompanied minor, you can also find help here.

Before coming to our service, we recommend that you check our hours of operation, as some time slots are only available by appointment for those who are already enrolled in our services. You can come without an appointment at any of the times listed below.

 

  • Monday: 8:30 to 11:30
  • Tuesday: 8:30 to 11:30
  • Wednesday: 8:30 to 11:30
  • Friday: 8:30 to 11:30 and from 13:30 to 15:30

 

As the family reunification service is only available by appointment, we invite you to call us in advance by phone at 02 229 36 11 or by e-mail at servicesocial@caritasint.be or at rfgh@caritasint.be.

As a member of the “Hello? Welfare” network, our team is also available at the Brussels region toll-free number. This is available both for urgent requests or for those who need a listening ear. You can reach us free of charge at 0800 35 243 on Monday to Friday from 9:00 and 17:00.

I am not in Belgium and I need help. What should I do?

Caritas International unfortunately does not respond to individual requests for help from abroad. For all our work abroad, we always work in close collaboration with local Caritas. You can better contact the Caritas closest to you. To find their contact details, country by country, visit the Caritas Internationalis website: www.caritas.org.

I would like to apply for a job or an internship.

We are always looking for new talent at Caritas International. To view and respond to ongoing recruitment announcements, please visit our “Job” section. To apply spontaneously (for a position or an internship), send an e-mail with your CV and a letter of motivation to cv@caritas.be.

I have a question about my gift or legacy.

You want to report a change of address, change or suspend your monthly donation? If you have a question about your tax certificate, our colleague Stéphane Steyt is at your disposal by e-mail (s.steyt@caritasint.be) or by telephone (+32 2 211 10 57).

Other

For any other questions, check our FAQs, fill out our contact form or choose a contact person in the contact list below where you will find the contact details (photo, name, first name, title, e-mail address and phone number).

Please use the contact form

Contact form

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Caritas did not meet your expectations? Are you a victim or a witness of inappropriate behavior by a Caritas International Belgium employee or volunteer? Thank you for bringing this complaint to our attention using this email address:  ombudsman@caritas.be or this phone number: +32 476 47 23 23. We will treat this complaint with the utmost attention and discretion.

Caritas did not meet your expectations? Are you a victim or a witness of inappropriate behavior by a Caritas International Belgium employee or volunteer? Thank you for bringing this complaint to our attention using this email address:  ombudsman@caritas.be or this phone number: +32 476 47 23 23. We will treat this complaint with the utmost attention and discretion.
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Caritas International


Place

Rue de la Charité 43
1210 Bruxelles


Tel +32 2 229 36 11
Fax +32 2 229 36 36
Contactinfofr@caritasint.be

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